FreeSpiritBingo Privacy Policy

At FreeSpiritBingo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at freespiritbingo.com. We encourage you to read this document carefully before using our services. By registering an account or continuing to browse our platform, you acknowledge that you have read and understood how we handle your data. If you have any questions about our approach to privacy, please contact us at support@freespiritbingo.com.

Who We Are

FreeSpiritBingo is operated by Jumpman Gaming Limited, a company licensed and regulated by the UK Gambling Commission (account number 39175) and the Alderney Gambling Control Commission (AGCC). We are responsible for your personal data as a data controller under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our services are directed exclusively at players in the United Kingdom, and we process all data in compliance with UK data protection law.

What Information We Collect

At Free Spirit Bingo, we may collect the following categories of personal information about you:

Information You Provide to Us

• Your full name, date of birth, and contact details (email address, phone number)
• Your home address and proof of identity documents
• Financial information, including payment method details (Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and others)
• Username, password, and account preferences
• Communications you send to us via live chat, email, or in-account messaging
• Responses to promotions, surveys, or prize draws

Information We Collect Automatically

• Your IP address and device identifiers
• Browser type, operating system, and technical specifications
• Pages you visit, games you play, and time spent on our platform
• Deposit and withdrawal history, transaction records, and wagering activity
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

Here at FreeSpiritBingo, we use the data we collect for the following purposes:

• Account management: We process your details to create and maintain your player account and verify your identity.
• Providing our services: We use your information to facilitate deposits, withdrawals, gameplay, and access to bonuses such as the free spirit bingo bonus and our welcome package.
• Legal and regulatory compliance: We are required by law to verify your age, identity, and source of funds. We conduct Anti-Money Laundering (AML) checks and social responsibility assessments in line with UKGC requirements.
• Customer support: We use your data to respond to your queries via our 24/7 live chat and email support.
• Marketing and promotions: With your consent, we may send you information about offers, free spins, prize draws, and updates relevant to Free Spirit Bingo Casino.
• Security and fraud prevention: We monitor account activity to detect and prevent suspicious behaviour and protect your account.
• Service improvement: We analyse usage patterns to enhance the FreeSpiritBingo platform and user experience.

Legal Basis for Processing

Our Free Spirit Bingo platform processes your data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you under our Terms and Conditions.
• Legal obligation: We must process certain data to comply with UKGC licensing requirements, AML regulations, and tax laws.
• Legitimate interests: We may process your data where we have a legitimate business interest, such as fraud prevention and improving our services.
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw it at any time by contacting us or adjusting your account settings.

Cookies and Tracking Technologies

At FreeSpiritBingo, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our site is used. These include essential cookies necessary for the site to function, analytics cookies that help us understand player behaviour, and marketing cookies that allow us to serve relevant promotions. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We at Free Spirit Bingo do not sell your personal data to third parties. However, we may share your information with:

• Jumpman Gaming Limited and other entities within our network for operational and compliance purposes
• Payment processors and financial institutions to handle your transactions securely
• Identity verification and AML compliance providers
• Game software providers (including NetEnt, Microgaming, Pragmatic Play, and others) as necessary to deliver our 4,000+ game library
• Regulatory authorities, including the UK Gambling Commission, where legally required
• Law enforcement agencies when compelled by law

Data Retention

Our FreeSpiritBingo team retains your personal data for as long as your account is active and for a period thereafter as required by law. Under UK gambling and financial regulations, we are generally required to keep account records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data that we hold:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request that we transfer your data to another controller in a structured format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@freespiritbingo.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.

Security of Your Data

We take the security of your personal information seriously. At Free Spirit Bingo, we implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include SSL encryption, secure data storage, and access controls. While we do our utmost to safeguard your data, no online transmission is entirely risk-free, and we encourage you to keep your account credentials confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the FreeSpiritBingo website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how our Free Spirit Bingo Casino handles your data, please do not hesitate to get in touch with us. You can reach our support team 24 hours a day, 7 days a week via live chat on our website, or by emailing us at support@freespiritbingo.com. We are here to help and will always strive to address your privacy concerns promptly and transparently.